How to Top Up Your Account

Overview

When you run out of credits, you can instantly top up your wallet to continue using Zuke's AI tools and features. Credits are deducted each time you use a feature like generating AI images, finding business partners, or creating content.

Checking Your Wallet Balance

Your current wallet balance is always visible at the top of your dashboard. This shows how many credits you have available.

How to Top Up

Step 1: Click the "Top Up" Button

Right beside your wallet balance at the top of the page, you'll see a "Top Up" button. Click it to begin.

Step 2: Choose Your Top-Up Amount

You'll see several preset options:

Step 3: Enter Custom Amount (Optional)

If you choose the custom option, you can enter any amount you want, but it must be at least R100.

Example: If you try to enter R10, the button won't activate. Enter R100 or more (e.g., R500, R1,000, R10,000).

Step 4: Proceed to Payment

Click the amount you want to top up with. You'll be taken to the payment page (Paystack) where you'll enter your payment details.

Step 5: Complete Payment

Enter your card details and complete the secure payment. Once successful, you'll be redirected back to your dashboard.

Step 6: Confirm Your New Balance

Refresh your page if needed. Your wallet balance will now show the updated amount with your new credits added.

After Topping Up

Once your wallet is topped up, you can immediately:

• Generate AI images
• Create AI videos
• Find business partners on LinkedIn
• Verify emails
• Send outreach campaigns
• Use any other feature without limits

Important Notes

Minimum Top-Up Amount

Custom top-ups must be at least R100. Amounts below this won't be accepted.

Instant Activation

Credits are added to your account immediately after successful payment.

No Expiry

Top-up credits don't expire. They remain in your wallet until you use them.

Quick Example

Let's say you want to generate an AI image but you're out of credits:

1. Click "Top Up" at the top
2. Choose R599
3. Complete payment through Paystack
4. Return to dashboard with updated balance
5. Go to "Generate AI Image"
6. Enter your prompt (e.g., "product showcase")
7. Click "Generate" - it works!

Troubleshooting

Can't Enter Amount Below R100

This is intentional. Custom amounts must be R100 minimum. Choose a preset option if you want a smaller top-up.

Balance Not Updated After Payment

• Wait 10-15 seconds
• Refresh your browser page
• Check your email for payment confirmation
• Contact support if it's been more than 2 minutes

Payment Failed

• Check your card details are correct
• Ensure you have sufficient funds
• Try a different card
• Contact your bank if the issue persists

FAQs

How often can I top up?

As often as you need. There's no limit to how many times you can top up your wallet.

Do top-up credits expire?

No, credits purchased through top-ups never expire. They stay in your wallet until used.

Can I get a refund for unused credits?

Top-up credits are non-refundable once purchased, but they never expire, so you can use them whenever you're ready.

What's the difference between a plan and topping up?

Plans give you monthly credits that reset. Top-ups give you extra credits that never expire and supplement your plan.

Can I top up if I don't have a plan?

You need an active plan first. Top-ups are for adding extra credits beyond your monthly plan allocation.

Next Steps

Now that your wallet is topped up, explore what you can do:

• Generate AI images for your products
• Find business partners on LinkedIn
• Create AI-generated videos
• Send smart outreach emails

Need Help?

If you have questions about topping up or billing, contact us at support@zuke.co.za.