How to Choose a Plan
Overview
After creating your account and logging in, the next critical step is choosing a subscription plan. Without an active plan, you won't be able to add your business or access any of Zuke's powerful AI tools.
Why You Need a Plan
When you first log in to Zuke, you'll see your dashboard, but you won't be able to:
- Add your business
- Use AI tools
- Generate content
- Access marketing features
- Create campaigns
The platform will prompt you to select a plan before you can proceed with any of these actions.
Step-by-Step Instructions
Step 1: Log In to Your Account
Visit business.zuke.co.za and log in using your preferred method:
- Google account
- Facebook account
- LinkedIn account
- Email address
Example: Click "Get Started" → Choose Google → Select your account → You're logged in
Step 2: Access the Plans Page
Once you're logged in, you'll see your dashboard. You have two ways to access the plans:
Option 1: Click "View Plans" in the Notification
If you try to add a business or use a feature without a plan, you'll see a message saying you need a plan. Click the "View Plans" button in that notification.
Option 2: Access from Dashboard Menu
You can also click directly on the "Plans" link in the top navigation menu of your dashboard.
Step 3: Review Available Plans
You'll see different subscription tiers designed for various business needs. Currently available:
Ignite Plan (Starter)
Perfect for getting started with Zuke. This plan includes:
- Basic AI tools access
- Business profile creation
- Limited monthly credits
- Essential features to launch your business presence
Beta Users: If you're part of our exclusive beta program, you may have special access. However, you'll still need to go through the plan selection process to activate your account.
Step 4: Select Your Plan
Click on the plan that best fits your needs. For most new users, starting with the Ignite plan is recommended.
Step 5: Enter Billing Information
You'll be prompted to enter:
- Name: Your full name or business name
- Email: Contact email (usually pre-filled)
- Payment details: Credit/debit card information
Example:
- Name: Victory
- Email: victory@vic3edigital.com
- Card details: [Enter securely]
Step 6: Complete Payment
Click the "Pay Now" button to process your payment securely.
Step 7: Confirmation and Return to Dashboard
After successful payment:
- You'll see a "Success" message
- You'll be automatically redirected back to your dashboard
- Your plan will be active immediately
- You can now add your business and start using all features
What Happens After You Get a Plan?
Immediate Access
Once your plan is active, you can:
- ✅ Add your business profile
- ✅ Add products and services
- ✅ Use AI content generation tools
- ✅ Create marketing campaigns
- ✅ Find business partners on LinkedIn
- ✅ Generate AI images and videos
- ✅ Post to social media
Credits System
Your plan comes with monthly credits that you can use for various AI-powered features. You can see your credit balance in the top right corner of your dashboard.
Comparing Plans
Choose the plan that matches your business stage and needs:
| Feature | Ignite (Starter) | Growth | Scale |
|---|---|---|---|
| Best For | New businesses, solopreneurs | Growing businesses | Established businesses |
| Business Profiles | 1 business | Up to 3 businesses | Unlimited businesses |
| Monthly Credits | Basic allocation | Enhanced allocation | Premium allocation |
| AI Tools | Essential tools | All tools + advanced | All tools + priority |
| Support | Email support | Priority email | Dedicated support |
Payment Methods Accepted
Zuke accepts the following payment methods:
- Credit cards (Visa, Mastercard, American Express)
- Debit cards
- Secure online payment processing
Billing Cycle
Understanding how billing works:
- Monthly plans: Billed every 30 days from signup
- Annual plans: Billed once per year (save with annual billing)
- Auto-renewal: Plans automatically renew unless canceled
- Credits reset: Unused credits expire at the end of each billing cycle
Upgrading or Downgrading
Upgrading Your Plan
If your business grows and you need more features:
- Go to your dashboard
- Click on "Plans" or "Upgrade"
- Select your new plan
- Pay the difference for the current billing period
- Enjoy immediate access to enhanced features
Downgrading Your Plan
Need to reduce costs?
- Go to your account settings
- Select "Change Plan"
- Choose a lower-tier plan
- Change takes effect at the next billing cycle
Troubleshooting Payment Issues
Payment Declined
If your payment doesn't go through:
- Check that your card details are entered correctly
- Ensure your card has sufficient funds
- Verify the card isn't expired
- Check with your bank for any restrictions on online payments
- Try a different card or payment method
Not Redirected to Dashboard
If payment succeeds but you're not redirected:
- Wait 30 seconds for processing
- Manually go to business.zuke.co.za
- Log in again - your plan should be active
- Check your email for payment confirmation
Double Charged
If you see multiple charges:
- Check your email for payment confirmations
- Contact support at support@zuke.co.za immediately
- Provide transaction details
- We'll investigate and refund if necessary
Canceling Your Subscription
Need to cancel? Here's how:
- Log in to your dashboard
- Go to Account Settings
- Select "Manage Subscription"
- Click "Cancel Subscription"
- Confirm cancellation
Note: When you cancel, you'll retain access to your plan features until the end of your current billing period. Your data remains safe and can be accessed if you resubscribe later.
Exclusive Beta Access
If you're one of our exclusive beta users:
- You may have special pricing or features
- You still need to complete the plan selection process
- Special promo codes may be available
- Contact your beta program coordinator for details
Getting Invoice and Receipts
After each payment:
- A receipt is automatically sent to your registered email
- You can download invoices from your account settings
- All transaction history is available in your billing section
- Request custom invoices from support if needed
Refund Policy
Understanding our refund terms:
- 7-day money-back guarantee: Try Zuke risk-free
- Eligibility: First-time subscribers only
- Process: Contact support@zuke.co.za with your request
- Timeline: Refunds processed within 5-7 business days
FAQs About Plans
Can I try Zuke before paying?
While there's no free trial currently, we offer a 7-day money-back guarantee, so you can try the platform risk-free.
What if I run out of credits mid-month?
You can top up your account with additional credits at any time, or upgrade to a plan with higher credit allocation.
Do unused credits roll over?
No, credits reset at the beginning of each billing cycle. Plan your usage accordingly to maximize value.
Can I change plans at any time?
Yes! You can upgrade immediately or schedule a downgrade for your next billing cycle.
Is there a setup fee?
No, there are no setup fees or hidden costs. You only pay the monthly or annual subscription price.
What happens if my payment fails?
We'll attempt to charge your card multiple times. You'll receive email notifications. If payment continues to fail, your account may be suspended after the grace period.
Can I pay annually instead of monthly?
Yes! Annual billing options are available at a discounted rate. Check the plans page for annual pricing.
Next Steps After Getting Your Plan
Once your plan is active, follow these steps:
- Add Your Business: Create your business profile
- Explore the Dashboard: Familiarize yourself with available tools
- Add Products/Services: Build your catalog
- Start Creating: Use AI tools to generate content
- Connect Social Media: Link your social accounts
Getting Help
Need assistance with plans or billing?
- Email: support@zuke.co.za
- Community Forum: Ask other users
- Knowledge Base: Browse articles for answers
- Live Chat: Available during business hours
Quick Start Checklist
Complete these steps to get started with your new plan:
- ☐ Log in to business.zuke.co.za
- ☐ Click "View Plans" or access from navigation menu
- ☐ Review available plans
- ☐ Select your plan (e.g., Ignite)
- ☐ Enter billing information
- ☐ Click "Pay Now"
- ☐ Wait for success confirmation
- ☐ Return to dashboard
- ☐ Verify credits are showing in account
- ☐ Proceed to add your business
Understanding Your Dashboard After Payment
Once you have an active plan, your dashboard will display:
- Credit Balance: Top right corner showing available credits
- Active Plan: Current subscription tier
- Renewal Date: When your next billing cycle begins
- Available Tools: All features you can now access
- Usage Stats: Track your credit consumption
Maximizing Your Plan Value
Tips to Get the Most From Your Subscription:
- Use credits strategically: Plan your content creation to maximize monthly credits
- Explore all features: Try every tool to understand what's available
- Schedule content: Batch create content to use credits efficiently
- Monitor usage: Check your credit balance regularly
- Upgrade when needed: Don't let credit limits slow your growth
Credit Usage Examples:
Understand how different actions consume credits:
- AI image generation: X credits per image
- LinkedIn search: X credits per search
- Business case development: X credits
- Email verification: X credits per email
- Social media post scheduling: X credits per post
Enterprise & Custom Plans
Need more than what's offered in standard plans?
- Custom credit limits
- Multiple team members
- White-label solutions
- API access
- Dedicated account manager
Contact sales@zuke.co.za to discuss enterprise solutions.
Beta Program Notes
If you're part of our exclusive beta program, you may receive:
- Special pricing or discounts
- Early access to new features
- Increased credit allocations
- Direct feedback channels
Note: You still need to complete the plan selection process to activate these benefits.
Security & Privacy
Your payment and personal information is protected:
- PCI-DSS Compliant: Payment processing meets industry standards
- SSL Encryption: All data transmitted securely
- No stored card details: Payment information handled by certified processors
- Privacy policy: We never share your data with third parties
Common Questions About Starting
I just logged in for the first time. What should I do?
- Choose a plan (you're reading the right guide!)
- Complete payment
- Add your business
- Start using AI tools
Can I skip getting a plan?
No. A plan is required to use any features on the platform. However, you can choose the most affordable option and upgrade later as needed.
What if I'm not ready to add a business yet?
You still need a plan to access the platform. Once you have a plan, you can take your time exploring before adding your business information.
Do I need a South African card?
No, we accept international cards. However, your bank may charge foreign transaction fees.
Email Confirmations
After subscribing, you'll receive email confirmations for:
- Payment receipt: Immediate confirmation
- Welcome email: Getting started guide
- Invoice: Monthly billing statement
- Renewal reminders: Before your next billing date
Ready to Choose Your Plan?
Now that you understand how plans work, you're ready to get started:
- Visit business.zuke.co.za
- Log in to your account
- Click "View Plans"
- Select the Ignite plan (or higher)
- Complete payment
- Start building your business!
Remember: You need a plan before you can add your business or use any features. This is a required step in the setup process.
What Comes Next?
After successfully subscribing:
- Add Your Business - Follow this guide
- Explore Your Dashboard - Dashboard overview
- Set Up Your Profile - Complete your business information
- Try Your First AI Tool - Generate content or images
- Connect Social Media - Link your accounts for posting
Still Have Questions?
We're here to help! Contact us at:
- Email: support@zuke.co.za
- Website: zuke.co.za
- Platform: business.zuke.co.za
- Community: Join our forum for peer support